Refund policy

At Alex Flower Farm, we take great care in growing and preparing each order. Due to the perishable nature of our products, all sales are final.

All Sales Final

All dahlia tuber sales are final
We do not accept returns, exchanges, or cancellations once an order has been placed

Order Issues & Claims

If there is an issue with your order, we are here to help.

You must contact us through our website contact form
Please include your order number and photos (if applicable)
Claims must be submitted within 72 hours of delivery

We are unable to review or honor claims submitted after this time frame.

Response Time

Please allow up to 48 hours for a response after submitting your claim
We appreciate your patience, especially during busy shipping periods

Our Commitment

If there is a confirmed issue on our end, such as:

Mislabeling
Order errors
Missing items

We will make it right, which may include a refund or replacement at our discretion.

Important Notes

We are not responsible for issues caused by:
- Weather conditions during or after shipping
- Improper storage, planting, or care
- Pest or disease issues after delivery

Contact

For all order-related concerns, please reach out via our website contact form or email us at sales@alexflowerfarm.com. Please allow 2 business days for a response